Increase customer loyalty and simultaneously improve efficiency

To preserve revenues during COVID-19, companies need to strike a balance between safe social distance and a human-centered, empathetic customer experience.

An approach of modern selling and customer service

Your customers want to be served and helped in new ways, through new channels and with clear communication. Smartphones have become the gateway to your customers. And your customers want to reach you not only by phone calls, but also by SMS, email, WhatsApp, social media channels, chat-bots and more. We help your company to provide intelligent tools to respond to these changing customer behaviors.

Activate your sales and services on all channels

Expectations are rising. Customers want fast, relevant answers on every channel, even on the road. We can help you differentiate your brand with CloudX for sales and customer service by providing:

  • An omnichannel contact center solution (Facebook, Instagram, Twitter, WhatsApp)
  • Inbound and outbound phone calls
  • Sales automation process
  • Helpdesk software
  • AI chatbots and click-to-call technology
  • Track your customers through various channels

Our omnichannel expertise and software solutions

We can help you implement a unique and innovative customer experience that lets you effectively compete to win. We bring together the best minds in the industry from a wide variety of backgrounds and perspectives:

Telecom engineers

Software developers

Communication experts

Support agents

Data scientists

Find out more about the potential for connected sales and service to transform your business.

Contact us today to help your organization identify the strategic challenges that will make your business and your products more resilient. And help you optimize your services to make them more attractive to your customers.