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CloudX Omni

Engage with customers and visitors from one centralized platform
across all communication channels.
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CLOUDX OMNICHANNEL

Stand out with customer experience

Use a single, all-in-one customer communication management system. An omnichannel experience is one in which the customer’s conversation history and context follow them from one channel to the next, allowing agents to give better, more personalized service.

Use omnichannel communications to apply various corporate elements equally throughout all communications regardless of message, starting system, or communication channel.

Enable decision makers to alter and approve communication templates and content, and then leverage omnichannel communications to centralize changes across all channels. Allow internal experts (e.g., marketing, legal) to oversee the tracking, management, and approval of messages.

Send high-quality communications that are consistent. Create high-volume communications across all platforms that conform to and advance the organization’s mission while leveraging the language, tone, and customer knowledge that each receiver resonates with.

CLOUDX Features

Fit to all business sizes

INBOX

Effectively respond

Make it efficient and easy for your employees to communicate across all channels from one unified inbox.

Voice

Inbound and outbound VOIP communication.

SMS & Email

Send and receive SMS and email messages

WhatsApp

Communicate with your target audience via WhatsApp API

Social Media

Link your social media messengers into one platformLink your social media messengers into one platform

Live Chat

Let website visitors communicate live with your agents.

Omnichannel

Bring leads from all channels, including your websites, into one funnel

Pipelines

Create your sales funnels. Manage pipelines and phases.

Products

Directly integrate the sales of your products for validation and follow-up

Services

Combine products with services and upsell them for more revenue

Automation

Automate communication processes such as SMS, email and WhatsApp messages for validation and follow-up

SALESDESK

Increase sales

Import leads from all channels and give your sales teams the best tools from customer acquisition to closing sales.

HELPDESK

The tools that your team needs

Increase employee productivity. Optimize customer service and improve customer satisfaction.

Omnichannel

Allow customers to create tickets on the channel of their choice

Pipelines

Create SLA pipelines and manage after-sales service

Conditions

Move customers from one pipeline to the next based on events

Ticketing

Custom-built ticketing module tailored to your workflow

Automation

Automate communication processes such as SMS, email and WhatsApp messages for validation and follow-up

Detailed Statistics

Statistics related to the number of interactions along with resolved and unresolved issues.

Conversation History

360-degree customer communication history over all channels.

Customizable Report Dashboard

Easily customize the reporting dashboard to fit your business needs.

ANALYZE

Gain conversational and performance insights

Monitor, analyze and report the performance of your teams and quality of interactions in real time.

AUTOMATE

Maximize the efficiency and performance

Automate workflow to optimize time and efficiency of your agents and improve customer experience.

Form Builder

Automate parts of your customer service with easy drag & drop integrated workflow builders.

AI Chatbot

Interact with your customers through virtual assistants, intelligent chatbots, and voice recognition intelligence

Chat Transcript

Integrate chat transcripts for your agents for consistent communication.

Feedback Form and Surveys

Gather customer feedback via ready-made templates.

Connect to multiple tools

Integration made easy

  • 5
    Zendesk
  • 7
    Shopify
  • 3
    Zoho
  • 2
    Amazon
  • 6
    Salesforce
  • 1
    Microsoft Dynamics
  • 4
    Azure
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    YouCan
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Get Started

Discover which solution fits your business the best and accelerate your business transformation today.