across all communication channels.
Stand out with customer experience
Use a single, all-in-one customer communication management system. An omnichannel experience is one in which the customer’s conversation history and context follow them from one channel to the next, allowing agents to give better, more personalized service.
Use omnichannel communications to apply various corporate elements equally throughout all communications regardless of message, starting system, or communication channel.
Enable decision makers to alter and approve communication templates and content, and then leverage omnichannel communications to centralize changes across all channels. Allow internal experts (e.g., marketing, legal) to oversee the tracking, management, and approval of messages.
Send high-quality communications that are consistent. Create high-volume communications across all platforms that conform to and advance the organization’s mission while leveraging the language, tone, and customer knowledge that each receiver resonates with.
Fit to all business sizes
Make it efficient and easy for your employees to communicate across all channels from one unified inbox.
Import leads from all channels and give your sales teams the best tools from customer acquisition to closing sales.
The tools that your team needs
Increase employee productivity. Optimize customer service and improve customer satisfaction.
Gain conversational and performance insights
Monitor, analyze and report the performance of your teams and quality of interactions in real time.
Maximize the efficiency and performance
Automate workflow to optimize time and efficiency of your agents and improve customer experience.
Integration made easy